Lily W. Eng DDS 101 Lafayette Street, 9th Floor, New York, NY 10013 212-842-5300, 212-842-8042
Lily W. Eng DDS
101 Lafayette Street, 9th Floor, New York, NY 10013
212-842-5300, 212-842-8042
We understand that emergencies such as unexpected illness and bad weather may occur, and will consider rescheduling a missed appointment on a case-by-case basis. We kindly ask our patients to give us 48-hours' notice whenever possible if they cannot keep an appointment. This allows us time to fill the schedule with other patients who may be waiting.
We allow a 15-minute grace period to our patients. Please be aware that any arrival following this grace period may result in a $75.00 last minute cancellation charge. If you believe there is a chance you may be late for an appointment, please notify us as soon as possible.
A deposit of 30% of the overall treatment cost will be required at the time of scheduling
Our primary concern is our patients’ dental health and providing services in a timely manner is critical to accomplish that goal. Please ensure we have your current phone number and e-mail address on file so you may receive your appointment reminders. If you have not replied to our attempts for appointment confirmation, we will have no choice but to remove your appointment from our schedule. We appreciate your understanding regarding our policy. If you have any questions or concerns, please do not hesitate to contact us.
By signing this form, I acknowledge that I have been given the opportunity to ask any and all questions regarding the nature and purpose of this policy, and have received all answers to my satisfaction. The fee(s) related to this policy have been explained to me and are satisfactory.
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